Education
Bachelor of Arts in Psychology, Messiah College, Grantham, PA May 2010
- Awarded President's Scholarship
- Dean's List Spring 2007 – Spring 2008, and Spring 2010
- Messiah College Honors Program
- Member, Psi Chi, The National Honor Society in Psychology
- GPA: 3.54/4.00 Major GPA: 3.77/4.00
Experience
ToonUp Snippets, Inc., Wayne, PA (dba: A Better World Games & Apps)
Product Development Associate November 2015 – March 2017
- Planned new features and virtual goods, bug fixes, and other improvements for the company’s flagship product, a social virtual world game running on Facebook’s platform
- Wrote detailed instructions for the artists and programmers regarding the visual appearance, animation, and function of each new or improved element, creating mock-ups as needed
- Coordinated the design, implementation, and testing of those features and improvements through JIRA and Slack
- Reconfigured the team’s project tracking workflow to better reflect how they actually operated
- Brainstormed and developed ideas for new ways to incorporate the company’s mission and ideals of encouraging people to do good (for others, themselves, and the environment) in the real world through social gaming, resulting in several major updates, including a new energy/economy mechanic and a new area in the game “world”
- Worked successfully with an international team, ensuring clear communication across several states, two countries, and a significant language barrier
Value Prop Interactive, Malvern, PA (formerly g2m Group, Inc., Newtown Square, PA)
Content Development Manager November 2010 – May 2015
- Migrated client websites from static sites or other Content Management Systems to WordPress – handling initial configuration; creating custom themes (either duplicating the existing site or a complete redesign); tailoring functionality through plugins or custom PHP; importing existing/new/re-written content, selecting and/or creating required images (including on-site photography, as needed; and transferring from the development environment to the client’s host server and live public domain
- Oversaw production and delivery of weekly blog posts, monthly email newsletters, and frequent "Quick Take" posts and social media updates
- Established or codified brand and style guidelines for VPI and client companies, creating the appropriate documentation and resources
- Collaborated on development of – and then produce – training curriculum and materials for use in companies ranging from local small businesses to larger regional and national firms to major international corporations
- Advised on web/social and broader marketing strategy for SMB clients in manufacturing, consumer goods, and professional services industries
- Designed info sheets, brochures, and a variety of other marketing collateral for Value Prop Interactive and its clients
- Created interior layouts and covers for books, manuals, and whitepapers written by VPI staff or clients
- Produced quality work consistently, to tight deadlines, with very minimal oversight
Web Content Manager October 2010 – May 2015
- Maintained company website and WordPress-based eLearning platform
- Trained Value Prop Interactive (VPI) staff and clients on using WordPress as a blogging platform and CMS
- Built email marketing templates and campaigns for clients, and train and support their staff for continued upkeep
- Proofread text, and edited for content, clarity, and style, ensuring clear, consistent voice and formatting across the website and other materials
- Published weekly blog posts, monthly email newsletter, and frequent social media updates *
- Transcribed and edited audio dictations for use as electronic or print content, or internal documentation *
- Researched and composed original articles on business and marketing *
* Role transitioned to more technical/creative, so a separate Content Editor position was created in December 2011
Borders, Springfield, PA
Bookseller/Café Seller August 2010 – September 2011
- Assisted customers in locating merchandise in the computerized inventory system, and in store
- Prepared and served food and beverages while adhering to health and safety standards
- Maintained and designed product displays
Octagon Research Solutions, Inc., Wayne, PA
Contractor, Regulatory Operations November 2010 – January 2011
- Performed basic electronic submission tasks including image Quality Assurance, transformation, concatenation, bookmarking, hyperlinking, and document level Quality Control
- Used Internal and External Publishing tools to prepare regulatory documentation for submission to the FDA or other regulatory agencies in a timely manner, with a high degree of quality
- Followed internal Standard Operating Procedures, Guidance Documents, and Policies throughout the submission lifecycle, as well as FDA, ICH, or other external standards related to electronic submissions
The Arnold Family, Grantham, PA
Tutor September – December 2008
- Tutored a high school junior in English, American Government, Algebra, and Chemistry
- Explained troublesome subjects, reviewed homework, and helped the student prepare for exams
PetSmart, Broomall, PA
Cashier May – August 2007
- Handled cash and credit transactions accurately and efficiently while providing friendly customer service
- Demonstrated an ability to work independently
Admissions Communications Services (ACS), Messiah College
Student Assistant to the Supervisor of ACS August – October 2006
- Entered data into the Admissions software system and performed a variety of office tasks
Springfield School District, Springfield, PA
High School Summer Office Assistant June – August 2005
- Assisted callers and visitors, processed mail and student work permit applications, performed supply inventory
Volunteer Experience
Blue Route Vineyard Community Church, Media, PA
Volunteer July 2013 – Present
- Assist the church staff by scheduling the Media Campus Welcome Ministry volunteers, wrangling a team of nearly 120 volunteers into around 38 serving roles per weekend
- Sing harmony on the worship team 1-2 weekends per month (1-3 services)
- Deliver a physical copy of the sermon recording from one campus to the other one weekend per month
- Previous recurring roles have included preparing mailings to be sent to each week's visitors, updating rotating announcements and community prayer slides in Keynote presentations for weekend services, and entering records of offerings/donations into their database
Liberty USO (United Service Organizations), Philadelphia International Airport, Philadelphia, PA
Center Volunteer March – October 2015
- Greeted and signed in center guests, ensured cafe area, restrooms, bunks, and sitting areas are clean and tidy, kept food and supplies stocked for guests’ convenience, assisted guests and center staff as needed
- Passed background check and training to maintain SIDA (airport secure area access) clearance/badge
NASA Tweet-Up (Unofficial), Springfield, PA / Florida Space Coast
Group Rental Housing Coordinator June – July 2011
- Voluntarily coordinated accommodations for over 60 STS-135 launch attendees in less than a month
- Researched short term rentals in and around Cape Canaveral, FL, booked or helped reserve 9 properties
- Created an online survey and utilized several spreadsheets to collect and organize information
- Served as a central point of contact for over 100 interested individuals from all over the US and several other countries, and dozens of property owners/managers
The Collaboratory for Strategic Partnerships and Applied Research, Messiah College
Advertising Team Leader January 2009 – May 2010
- Coordinated events and advertising campaigns to promote the Collaboratory
- Designed posters, banners, t-shirts, and other graphics for print and digital media
- Delegated assignments to team members and helped establish timelines for project completion
Advertising Team Member October 2007 – January 2009
- Created graphics and edited photos to meet specifications from team leader and clients
Student Programs, Messiah College
Peer Group Leader August 2007 – December 2009
- Served as a mentor and role model for a group of 11-18 first-year students each fall semester
- Planned activities and provided support to help ease new students? transition to college life
Office of Marketing and Public Relations, Messiah College
Student Photographer September 2007 – November 2008
- Produced quality action and posed photograph for use in the college's website and publications
- Documented campus events in digital and 35mm formats
Carpenter's Tools International, Willmar, MN
Summer Team Member June – July 2008
- Traveled to Taiwan, gained an appreciation for Taiwanese and Chinese language and culture
- Lived and worked with a diverse group of people in a challenging situation for an extended period
Skills
- WordPress: Installation and set-up, theme customization, plug-in selection and integration
- HTML and CSS
- Adobe Creative Suite 6: Photoshop, Illustrator, InDesign, and Acrobat
- Microsoft Office: Word, Excel, PowerPoint (also OpenOffice and Google Drive equivalents)
- Google Apps set-up and domain manmanagement
- Email Marketing/Automation: MailChimp, iContact, Infusionsoft, Constant Contact
- Social Media: Twitter, Facebook, Tumblr, Flickr, blogging
- Content Editing and Proofreading
- Type 65 WPM (98% accuracy)
- Collecting and organizing large amounts of data
- Working knowledge of German
